Fees & offers
Lesson fees will be quoted at the time of booking and may be increased at any time with a minimum of 1 months’ notice. Fees may be paid by cash, debit card or bank transfer (prior to the lesson) you can also pay by cheque (cheques must clear before your next lesson starts). If you decide to pay by making a block booking payment, then block booking payments are due at the beginning of your first lesson. If you decide to cancel your lessons mid-way through your block booking period, refunds will be considered. However, any hours used will then be charged at the hourly pay as you go rate plus minus the cost of one lesson for admin charges.
Lesson bookings
Make and confirm all lessons with your driving instructor. Where possible, try to give as much notice as possible of dates and times you would like. This will allow you to book your lessons at times that are convenient for you - remember 20 other pupils may also be trying to book lessons in the same week. Lessons will only be classed as booked once they have been confirmed by your driving instructor. Lessons can only be booked if the pupil can certify that a valid suitable licence is held to drive the tuition vehicle. Pupils must inform their instructor immediately if they receive any endorsements on their licence during the period they are receiving tuition.
Cancellations
You must give a minimum of 24 hours’ notice if you wish to cancel or change your lesson. Failure to do this will result in the full lesson fee being payable or hours lost if you have prepaid. If you consistently cancel without 24 hours’ notice you may be required to pay in advance for future lessons. "Excessive cancellations, regardless of notice given and long periods in between each lesson session is unacceptable and may result in us withdrawing our services as your driving instruction provider".
Test day
Superdrive Academy do not book the practical driving test on your behalf. This is your responsibility. Your driving instructor can give you advice on how to book your test. On the day of your driving test, you will be required to pay for a minimum of 1 hour for the use of your instructor’s car and their time.
Use of your instructors driving school car
Superdrive Academy reserves the absolute right to refuse, at any time, the use of our cars for any test/lessons if:
- If your driving is considered below the standard required for the test or it is considered you are not likely to reach the required standard in the time available.
- If your driving standard has been adversely affected by the cancellation of lessons for whatever reason.
- If you appear unwell or to be affected by the influence of alcohol or drugs including medically prescribed drugs.
- If any fees remain unpaid.
Lesson and test bookings are accepted only on the express understanding that Superdrive Academy will not be liable for any costs, expenses, claims or losses caused or incurred following their refusal or inability to provide a car/ instructor for any reason for test, for the lack of availability of any vehicle/ instructor for a lesson or test or from a cancellation of any lesson or test howsoever caused or for whatever reason.
In the event that your instructor accompanies you to your driving test and your test does not go ahead due to your negligence for example you have booked the wrong day or test centre, then you will still have to pay your instructor as per a normal lesson in order to cover their costs and time.
Complaints procedure
Superdrive Academy will deal with any complaints received and aim for a speedy resolution. Complaints should be made in the first instance by sending an email to contact@superdriveacademy.co.uk
Money back guarantee
Superdrive Academy operate a "money back guarantee" scheme. Should you not be happy with the service you received on your current driving lesson then we will refund you for the cost of that lesson only. In order to apply for your money back, simply contact us within 24 hours of that lesson stating the reasons why you want your money back. We will then look into this matter further on your behalf. Please note, customers are only entitled to a reimbursement for one lesson, not previous lessons that have happened back in time or after 24 hours has passed. As mentioned above, complaints should be made in the first instance by sending an email to contact@superdriveacademy.co.uk